Kruz Collection · Policies
Shipping Policy
Last updated: 18 October 2026
Delivery destinations
Kruz Collection operates from Nigeria. Available destinations and delivery methods are shown at checkout. A destination not offered at checkout is not currently supported for that order. Contact support@kruzcollection.com before purchase for delivery questions.
Costs and estimates
Delivery charges, eligible free-delivery offers and estimated timeframes are displayed before payment. Estimates depend on stock, seller dispatch location, destination and courier capacity; they are not guaranteed delivery dates. Multi-seller orders may arrive in separate parcels.
Dispatch and tracking
Orders move into fulfilment after verified payment. We show status updates in your account and provide available tracking information. Weekends, public holidays, weather, security issues and courier disruption may affect estimates. If delivery is substantially delayed, contact support for an update and available remedies.
Your delivery details
Provide a complete address, reachable phone number and recipient name. Tell support promptly about errors; changes after dispatch may not be possible. Missed delivery, incorrect addresses or refused parcels may result in disclosed re-delivery charges where permitted.
International shipments
Where international delivery is offered, customs procedures, taxes and import duties may apply. Checkout will show charges we collect; other destination charges may be payable by the recipient. Customs delays are outside the courier's and marketplace's direct control.
Lost or damaged parcels
Inspect parcels on arrival and report missing or damaged items promptly with your order number and photographs where available. We will investigate with the seller and courier and agree an appropriate resolution. Mandatory consumer protections remain applicable.